Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster) ? Operational
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
Fetching
Reincubate Cloud Data API control service (asapi) uptime
Fetching
Reincubate Cloud Data API stream service (aschannel) uptime
Fetching
Legacy iCloud API emulation layer uptime
Fetching
Reincubate Cloud Data API control service (asapi) Apdex
Fetching
Reincubate Cloud Data API bucket service (asstore) Apdex
Fetching
Past Incidents
Aug 21, 2017

No incidents reported today.

Aug 20, 2017

No incidents reported.

Aug 19, 2017

No incidents reported.

Aug 18, 2017

No incidents reported.

Aug 17, 2017

No incidents reported.

Aug 16, 2017
Completed - The scheduled maintenance has been completed.
Aug 16, 12:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 16, 12:30 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Aug 16, 11:59 BST
Aug 15, 2017

No incidents reported.

Aug 14, 2017

No incidents reported.

Aug 13, 2017

No incidents reported.

Aug 12, 2017

No incidents reported.

Aug 11, 2017
Resolved - This incident has been resolved.
Aug 11, 13:24 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Aug 11, 13:11 BST
Identified - The issue has been identified and a fix is being implemented.
Aug 11, 13:04 BST
Investigating - We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Aug 11, 11:42 BST
Aug 10, 2017

No incidents reported.

Aug 9, 2017

No incidents reported.

Aug 8, 2017

No incidents reported.

Aug 7, 2017

No incidents reported.