Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster) ? Operational
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
Fetching
Reincubate Cloud Data API control service (asapi) uptime
Fetching
Reincubate Cloud Data API stream service (aschannel) uptime
Fetching
Legacy iCloud API emulation layer uptime
Fetching
Reincubate Cloud Data API control service (asapi) Apdex
Fetching
Reincubate Cloud Data API bucket service (asstore) Apdex
Fetching
Past Incidents
Jul 27, 2017

No incidents reported today.

Jul 26, 2017

No incidents reported.

Jul 25, 2017

No incidents reported.

Jul 24, 2017

No incidents reported.

Jul 23, 2017

No incidents reported.

Jul 22, 2017

No incidents reported.

Jul 21, 2017

No incidents reported.

Jul 20, 2017

No incidents reported.

Jul 19, 2017

No incidents reported.

Jul 18, 2017

No incidents reported.

Jul 17, 2017

No incidents reported.

Jul 16, 2017

No incidents reported.

Jul 15, 2017

No incidents reported.

Jul 14, 2017
Resolved - This incident has been resolved.
Jul 14, 22:09 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 14, 22:06 BST
Identified - The issue has been identified and a fix is being implemented.
Jul 14, 22:06 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jul 14, 21:56 BST
Jul 13, 2017

No incidents reported.