Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster) ? Operational
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
iCloud API Update Apr 25, 15:00-15:30 BST
Updates to the iCloud API will take place. We do not expect any downtime.
Posted on Apr 25, 12:54 BST
System Metrics Month Week Day
All systems check response time (North America)
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Reincubate Cloud Data API control service (asapi) uptime
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Reincubate Cloud Data API stream service (aschannel) uptime
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Legacy iCloud API emulation layer uptime
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Reincubate Cloud Data API control service (asapi) Apdex
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Reincubate Cloud Data API bucket service (asstore) Apdex
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Past Incidents
Apr 25, 2017

No incidents reported today.

Apr 24, 2017

No incidents reported.

Apr 23, 2017

No incidents reported.

Apr 22, 2017

No incidents reported.

Apr 21, 2017
Completed - The scheduled maintenance has been completed.
Apr 21, 20:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 BST
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Apr 21, 19:49 BST
Resolved - This incident has been resolved.
Apr 21, 09:58 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 21, 09:16 BST
Investigating - We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Apr 21, 09:15 BST
Apr 20, 2017
Completed - The scheduled maintenance has been completed.
Apr 20, 14:47 BST
Verifying - Verification is currently underway for the maintenance items.
Apr 20, 13:35 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 20, 11:00 BST
Scheduled - Maintenance to the iCloud API is currently in progress. Part of this maintenance involves database migration and we expect up to an hour of downtime.
Apr 19, 14:36 BST
Apr 19, 2017

No incidents reported.

Apr 18, 2017

No incidents reported.

Apr 17, 2017
Resolved - This incident has been resolved.
Apr 17, 12:23 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 17, 10:00 BST
Investigating - We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Apr 17, 09:03 BST
Apr 16, 2017

No incidents reported.

Apr 15, 2017

No incidents reported.

Apr 14, 2017

No incidents reported.

Apr 13, 2017
Resolved - This incident has been resolved.
Apr 13, 12:58 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Apr 13, 12:36 BST
Investigating - We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Apr 13, 12:32 BST
Apr 12, 2017

No incidents reported.

Apr 11, 2017

No incidents reported.