Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
Fetching
Reincubate Cloud Data API control service (asapi) uptime
Fetching
Reincubate Cloud Data API stream service (aschannel) uptime
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Reincubate Cloud Data API control service (asapi) Apdex
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Reincubate Cloud Data API bucket service (asstore) Apdex
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Past Incidents
Mar 30, 2017

No incidents reported today.

Mar 29, 2017

No incidents reported.

Mar 28, 2017
Completed - The scheduled maintenance has been completed.
Mar 28, 20:01 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 19:30 BST
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Mar 28, 19:23 BST
Resolved - This incident has been resolved.
Mar 28, 12:07 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 28, 11:17 BST
Investigating - We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Mar 28, 10:31 BST
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017
Completed - The scheduled maintenance has been completed.
Mar 24, 16:24 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 15:45 GMT
Scheduled - Maintenance to the iCloud API is currently in progress. We expect a slowdown in job completion during the maintenance period, but jobs will complete as normal after the deploy has completed.
Mar 24, 15:27 GMT
Completed - The scheduled maintenance has been completed.
Mar 24, 14:43 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 24, 13:15 GMT
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Mar 24, 13:10 GMT
Mar 23, 2017
Resolved - This incident has been resolved.
Mar 23, 20:22 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 23, 18:44 GMT
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Mar 23, 18:01 GMT
Mar 22, 2017
Completed - The scheduled maintenance has been completed.
Mar 22, 11:44 GMT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 11:15 GMT
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Mar 22, 11:11 GMT
Mar 21, 2017
Resolved - This incident has been resolved.
Mar 21, 14:20 GMT
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 21, 11:12 GMT
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Mar 21, 11:00 GMT
Mar 20, 2017

No incidents reported.

Mar 18, 2017

No incidents reported.

Mar 17, 2017
Resolved - This incident has been resolved.
Mar 17, 11:04 GMT
Identified - The issue has been identified and a fix is being implemented.
Mar 17, 10:48 GMT
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Mar 17, 10:18 GMT
Mar 16, 2017

No incidents reported.