Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster) ? Operational
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
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Reincubate Cloud Data API control service (asapi) uptime
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Reincubate Cloud Data API stream service (aschannel) uptime
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Legacy iCloud API emulation layer uptime
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Reincubate Cloud Data API control service (asapi) Apdex
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Reincubate Cloud Data API bucket service (asstore) Apdex
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Past Incidents
Jun 22, 2017

No incidents reported today.

Jun 21, 2017
Resolved - This incident has been resolved.
Jun 21, 20:09 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 21, 19:52 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 21, 19:44 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jun 21, 19:40 BST
Completed - The scheduled maintenance has been completed.
Jun 21, 14:39 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 21, 14:21 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 14:00 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Jun 21, 13:51 BST
Jun 20, 2017

No incidents reported.

Jun 19, 2017
Completed - The scheduled maintenance has been completed.
Jun 19, 16:09 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 19, 15:57 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 15:45 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Jun 19, 15:33 BST
Completed - The scheduled maintenance has been completed.
Jun 19, 14:16 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 19, 13:29 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 13:15 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Jun 19, 13:13 BST
Jun 18, 2017

No incidents reported.

Jun 17, 2017

No incidents reported.

Jun 16, 2017

No incidents reported.

Jun 15, 2017

No incidents reported.

Jun 14, 2017

No incidents reported.

Jun 13, 2017
Completed - The scheduled maintenance has been completed.
Jun 13, 14:26 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 13, 14:19 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 14:15 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Jun 13, 12:13 BST
Jun 12, 2017
Resolved - This incident has been resolved.
Jun 12, 09:43 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 12, 09:35 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jun 12, 09:12 BST
Jun 11, 2017
Resolved - This incident has been resolved.
Jun 11, 11:21 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 11, 10:07 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jun 11, 09:43 BST
Jun 10, 2017

No incidents reported.

Jun 9, 2017
Completed - The scheduled maintenance has been completed.
Jun 9, 15:54 BST
Verifying - Verification is currently underway for the maintenance items.
Jun 9, 15:43 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 9, 15:30 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Jun 9, 14:53 BST
Resolved - This incident has been resolved.
Jun 9, 13:27 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 10:37 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jun 9, 09:52 BST
Jun 8, 2017
Completed - The scheduled maintenance has been completed.
Jun 8, 11:45 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 8, 11:30 BST
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Jun 8, 11:05 BST
Resolved - This incident has been resolved.
Jun 8, 10:03 BST
Identified - The issue has been identified and a fix is being implemented.
Jun 8, 09:21 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Jun 8, 08:52 BST