Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster) ? Operational
Reincubate Cloud Data API control service (asapi) ? Operational
Reincubate Cloud Data API worker clusters (asworker) ? Operational
Reincubate Cloud Data API stream service (aschannel) ? Operational
Reincubate Cloud Data API bucket service (asstore) ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com) ? Operational
Google Cloud Platform Google Cloud Storage ? Operational
Amazon S3 EU West ? Operational
Amazon S3 US Standard ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/) ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
Fetching
Reincubate Cloud Data API control service (asapi) uptime
Fetching
Reincubate Cloud Data API stream service (aschannel) uptime
Fetching
Legacy iCloud API emulation layer uptime
Fetching
Reincubate Cloud Data API control service (asapi) Apdex
Fetching
Reincubate Cloud Data API bucket service (asstore) Apdex
Fetching
Past Incidents
May 30, 2017

No incidents reported today.

May 29, 2017

No incidents reported.

May 28, 2017

No incidents reported.

May 27, 2017

No incidents reported.

May 26, 2017

No incidents reported.

May 25, 2017
Completed - The scheduled maintenance has been completed.
May 25, 15:52 BST
Verifying - Verification is currently underway for the maintenance items.
May 25, 15:39 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 25, 15:30 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 25, 15:14 BST
May 24, 2017
Completed - The scheduled maintenance has been completed.
May 24, 11:21 BST
Verifying - Verification is currently underway for the maintenance items.
May 24, 11:13 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 24, 11:00 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 24, 10:52 BST
May 23, 2017

No incidents reported.

May 22, 2017
Completed - The scheduled maintenance has been completed.
May 22, 18:23 BST
Verifying - Verification is currently underway for the maintenance items.
May 22, 17:56 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 17:45 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 22, 17:36 BST
Completed - The scheduled maintenance has been completed.
May 22, 12:17 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 22, 12:00 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 22, 11:57 BST
May 21, 2017

No incidents reported.

May 20, 2017

No incidents reported.

May 19, 2017
Completed - The scheduled maintenance has been completed.
May 19, 16:25 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 16:00 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 19, 15:39 BST
May 18, 2017
Completed - The scheduled maintenance has been completed.
May 18, 17:41 BST
Verifying - Verification is currently underway for the maintenance items.
May 18, 17:34 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:29 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 18, 17:18 BST
May 17, 2017
Completed - The scheduled maintenance has been completed.
May 17, 18:00 BST
Verifying - Verification is currently underway for the maintenance items.
May 17, 17:50 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:45 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 17, 17:35 BST
May 16, 2017
Completed - The scheduled maintenance has been completed.
May 16, 17:50 BST
Verifying - Verification is currently underway for the maintenance items.
May 16, 17:28 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 16, 17:03 BST
Completed - The scheduled maintenance has been completed.
May 16, 15:55 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 15:37 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
May 16, 14:28 BST
Completed - The scheduled maintenance has been completed.
May 16, 13:14 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 12:00 BST
Scheduled - We are further consolidating some of our infrastructure to allow for a better quality of service. During this maintenance window you will be able to submit tasks, but the jobs will not be processed until the end of the maintenance window.
May 15, 10:56 BST