Reincubate
Update - We have been communicating with affected API clients directly and implemented a solution. We are continuing to monitor this.
Mar 28, 19:34 BST
Update - We have observed another set of locks today at 1230 UTC. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 21, 13:17 GMT
Update - We have observed another set of locks affecting a small number of end-users on March 18th, and we are continuing to monitoring this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 19, 16:10 GMT
Monitoring - We have not seen any reports of locked accounts since those observed prior to 1700 UTC yesterday. We are continuing to monitor this. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 14, 19:00 GMT
Update - We have confirmed seeing a number of other locked iCloud accounts today. The two locking periods we have observed at 0300 UTC 4rd March and 1700 UTC today, 13th March. We are still collecting data on this. The prior locking event did not uniformly affect clients or accounts, and we do not believe it related to use of the API.
Mar 13, 18:10 GMT
Investigating - We've received reports today on further account locking and are investigating the issue now to confirm this. We have not seen this reflected in our canary accounts, and it is not clear whether this relates to the activity on the 4th. Please do report any instances of this directly to us: ent-support@reincubate.com or via the Slack channel.
Mar 13, 17:31 GMT
Reincubate Cloud Data API master service (asmaster)   ? Operational
Reincubate Cloud Data API control service (asapi)   ? Operational
Reincubate Cloud Data API worker clusters (asworker)   ? Operational
Reincubate Cloud Data API stream service (aschannel)   ? Operational
Reincubate Cloud Data API bucket service (asstore)   ? Operational
Legacy iCloud API emulation layer (api.icloudextractor.com)   ? Operational
Google Cloud Platform Google Cloud Storage   ? Operational
Amazon S3 EU West   ? Operational
Amazon S3 US Standard   ? Operational
Microsoft Azure (https://azure.microsoft.com/en-us/status/)   ? Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/)   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
System Metrics Month Week Day
All systems check response time (North America)
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Reincubate Cloud Data API control service (asapi) uptime
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Reincubate Cloud Data API stream service (aschannel) uptime
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Legacy iCloud API emulation layer uptime
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Reincubate Cloud Data API control service (asapi) Apdex
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Reincubate Cloud Data API bucket service (asstore) Apdex
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Past Incidents
Sep 24, 2017

No incidents reported today.

Sep 23, 2017
Resolved - This incident has been resolved.
Sep 23, 12:39 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 23, 10:41 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 23, 08:48 BST
Sep 22, 2017

No incidents reported.

Sep 21, 2017

No incidents reported.

Sep 20, 2017

No incidents reported.

Sep 19, 2017
Resolved - This incident has been resolved.
Sep 19, 15:51 BST
Monitoring - The technical issue has been resolved. We are still investigating the root cause.
Sep 19, 15:27 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 19, 15:26 BST
Investigating - We're experiencing an elevated level of API errors due to an technical issue related to our hosting provider. We are looking into this issue with them at the moment.
Sep 19, 15:24 BST
Sep 18, 2017
Resolved - This incident has been resolved.
Sep 18, 17:58 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 18, 16:23 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 18, 15:12 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 18, 13:15 BST
Sep 17, 2017

No incidents reported.

Sep 16, 2017

No incidents reported.

Sep 15, 2017
Completed - The scheduled maintenance has been completed.
Sep 15, 12:15 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 12:01 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Sep 15, 11:46 BST
Sep 14, 2017
Completed - The scheduled maintenance has been completed.
Sep 14, 15:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 14, 15:15 BST
Scheduled - Updates to the iCloud API will take place. We do not expect any downtime.
Sep 14, 15:05 BST
Resolved - This incident has been resolved.
Sep 14, 12:55 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 14, 12:50 BST
Identified - The issue has been identified and a fix is being implemented.
Sep 14, 12:46 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Sep 14, 12:44 BST
Sep 13, 2017

No incidents reported.

Sep 12, 2017
Completed - The scheduled maintenance has been completed.
Sep 12, 14:00 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 13:45 BST
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Sep 12, 13:29 BST
Completed - The scheduled maintenance has been completed.
Sep 12, 11:30 BST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 12, 11:00 BST
Scheduled - Maintenance to the iCloud API is currently in progress. We do not expect any downtime.
Sep 12, 10:37 BST
Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.