Monitoring - Apple made a change yesterday which is making access to backup data on 2FA-protected accounts a lot more complex. Access to real-time iCloud data (with or without 2FA), iCloud backup data without 2FA, and access to data via our iTunes-over-WiFI are unaffected. We're working with clients directly on the next steps here.
Oct 11, 14:10 BST
Update - We are continuing to investigate this issue.
Oct 10, 13:31 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 10, 13:27 BST
Monitoring - We've completed the rollout for all clients' new end-users, and are liaising directly with clients on migration of existing end-users as we continue to monitor performance.
Aug 1, 18:32 BST
Update - We started rollout of a solution Fri 27th, and by yesterday had it scaled up to cover new end-users on most client accounts. We expect to fully deploy it for all API users tomorrow.
Jul 31, 19:04 BST
Identified - Our testing has progressed well and have pushed a number of updates live. We are continuing to work on the issue.
Jul 25, 18:14 BST
Investigating - We are investigating a series of locks on iCloud accounts subsequent to access of their backup data. The locks occurred morning of 21st July.
Services for real-time iCloud data and iTunes backup data via the API are unaffected.
Jul 23, 11:43 BST
Reincubate Cloud Data API master service (asmaster)
?
Operational
Reincubate Cloud Data API control service (asapi)
?
Operational
90 days ago
99.99
% uptime
Today
Reincubate Cloud Data API worker clusters (asworker)
?
Partial Outage
Reincubate Cloud Data API stream service (aschannel)
?
Operational
Reincubate Cloud Data API bucket service (asstore)
?
Operational
Legacy iCloud API emulation layer (api.icloudextractor.com)
?
Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/)
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
May 14, 21:57 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 14, 16:48 BST
Identified -
The issue has been identified and a fix is being implemented.
May 14, 16:21 BST
Investigating -
Our hosting provider are having network issues in one of their data centres which may cause intermittent connectivity issues. Further updates will be provided as more information becomes available.
May 14, 16:15 BST
Resolved -
This incident has been resolved.
May 14, 13:15 BST
Monitoring -
A fix has been implemented and we are monitoring the results.
May 14, 13:10 BST
Investigating -
Our hosting provider are having network issues in one of their data centres which may cause intermittent connectivity issues. Further updates will be provided as more information becomes available.
May 14, 13:00 BST
Resolved -
The Apple CloudKit service was affected by an outage on 2019-05-08 lasting from 20:50 until 21:05 UTC. The ricloud API experienced an increased error rate during this period as a direct consequence of the outage and recovered immediately afterwards.
May 8, 21:50 BST