Monitoring - Apple made a change yesterday which is making access to backup data on 2FA-protected accounts a lot more complex. Access to real-time iCloud data (with or without 2FA), iCloud backup data without 2FA, and access to data via our iTunes-over-WiFI are unaffected. We're working with clients directly on the next steps here.
Oct 11, 14:10 BST
Update - We are continuing to investigate this issue.
Oct 10, 13:31 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 10, 13:27 BST
Monitoring - We've completed the rollout for all clients' new end-users, and are liaising directly with clients on migration of existing end-users as we continue to monitor performance.
Aug 1, 18:32 BST
Update - We started rollout of a solution Fri 27th, and by yesterday had it scaled up to cover new end-users on most client accounts. We expect to fully deploy it for all API users tomorrow.
Jul 31, 19:04 BST
Identified - Our testing has progressed well and have pushed a number of updates live. We are continuing to work on the issue.
Jul 25, 18:14 BST
Investigating - We are investigating a series of locks on iCloud accounts subsequent to access of their backup data. The locks occurred morning of 21st July.
Services for real-time iCloud data and iTunes backup data via the API are unaffected.
Jul 23, 11:43 BST