Reincubate
Monitoring - Apple appear to have resolved this issue in the latest iOS 13.5 betas. We're expecting that they will resolve the problem in the coming weeks, and we will update this accordingly.
May 14, 15:38 BST
Update - This issues is still present in the latest release of iOS 13.3.1. We will keep this incident updated with future changes.
Feb 11, 11:24 GMT
Update - From our ongoing tests, this issue is still present in the latest iOS release (13.2.3). An upcoming iOS release is expected to resolve the error causing CallKit call history sync to fail on affected accounts. We will keep this incident updated with future changes.
Nov 22, 15:19 GMT
Identified - We’ve seen a number of call sync failures stemming from iOS 13.1.2 and 13.2 devices, caused by an issue in iOS 13 affecting the devices’ ability to synchronise call data. As this is dependant on Apple’s own synchronisation mechanism, we have escalated this to them and a forthcoming iOS update will be required to resolve it.
Nov 5, 14:35 GMT
ricloud API Operational
90 days ago
99.97 % uptime
Today
ricloud API / iCloud service Operational
90 days ago
95.29 % uptime
Today
ricloud API / Relay service Operational
90 days ago
100.0 % uptime
Today
deviceidentifier API Operational
90 days ago
99.97 % uptime
Today
Apple Cloud Services (https://www.apple.com/support/systemstatus/) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
ricloud API uptime
Fetching
deviceidentifier API uptime
Fetching
Past Incidents
Jul 10, 2020

No incidents reported today.

Jul 9, 2020

No incidents reported.

Jul 8, 2020

No incidents reported.

Jul 7, 2020

No incidents reported.

Jul 6, 2020

No incidents reported.

Jul 5, 2020

No incidents reported.

Jul 4, 2020

No incidents reported.

Jul 3, 2020

No incidents reported.

Jul 2, 2020

No incidents reported.

Jul 1, 2020

No incidents reported.

Jun 30, 2020

No incidents reported.

Jun 29, 2020
Resolved - This incident has been resolved.
Jun 29, 21:19 BST
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 29, 18:31 BST
Identified - Our hosting provider are having network issues in one of their data centres which may cause intermittent connectivity issues. Further updates will be provided as more information becomes available.
Jun 29, 16:41 BST
Jun 28, 2020

No incidents reported.

Jun 27, 2020

No incidents reported.

Jun 26, 2020

No incidents reported.