Update - From our ongoing tests, this issue is still present in the latest iOS release (13.2.3). An upcoming iOS release is expected to resolve the error causing CallKit call history sync to fail on affected accounts. We will keep this incident updated with future changes.
Nov 22, 15:19 GMT
Identified - We’ve seen a number of call sync failures stemming from iOS 13.1.2 and 13.2 devices, caused by an issue in iOS 13 affecting the devices’ ability to synchronise call data. As this is dependant on Apple’s own synchronisation mechanism, we have escalated this to them and a forthcoming iOS update will be required to resolve it.
Nov 5, 14:35 GMT
Monitoring - We've completed the rollout for all clients' new end-users, and are liaising directly with clients on migration of existing end-users as we continue to monitor performance.
Aug 1, 18:32 BST
Update - We started rollout of a solution Fri 27th, and by yesterday had it scaled up to cover new end-users on most client accounts. We expect to fully deploy it for all API users tomorrow.
Jul 31, 19:04 BST
Identified - Our testing has progressed well and have pushed a number of updates live. We are continuing to work on the issue.
Jul 25, 18:14 BST
Investigating - We are investigating a series of locks on iCloud accounts subsequent to access of their backup data. The locks occurred morning of 21st July.
Services for real-time iCloud data and iTunes backup data via the API are unaffected.
Jul 23, 11:43 BST
Monitoring - Apple made a change yesterday which is making access to backup data on 2FA-protected accounts a lot more complex. Access to real-time iCloud data (with or without 2FA), iCloud backup data without 2FA, and access to data via our iTunes-over-WiFI are unaffected. We're working with clients directly on the next steps here.
Oct 11, 14:10 BST
Update - We are continuing to investigate this issue.
Oct 10, 13:31 BST
Investigating - We're experiencing an elevated level of API errors and are currently looking into the issue.
Oct 10, 13:27 BST
Reincubate Cloud Data API master service (asmaster)
?
Operational
Reincubate Cloud Data API control service (asapi)
?
Operational
90 days ago
99.99
% uptime
Today
Reincubate Cloud Data API worker clusters (asworker)
?
Operational
Reincubate Cloud Data API stream service (aschannel)
?
Operational
Reincubate Cloud Data API bucket service (asstore)
?
Operational
Legacy iCloud API emulation layer (api.icloudextractor.com)
?
Operational
Apple Cloud Services (https://www.apple.com/support/systemstatus/)
Operational
Reincubate Cloud Data API (v3)
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Related
No incidents or maintenance related to this downtime.
Resolved -
This incident has been resolved.
Nov 26, 11:20 GMT
Monitoring -
A fix has been implemented and we are monitoring the results.
Nov 26, 10:51 GMT
Identified -
The issue has been identified and a fix is being implemented.
Nov 26, 10:32 GMT
Investigating -
We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Nov 26, 10:27 GMT