Request Processing Delays

Incident Report for Reincubate

Resolved

This incident has been resolved.
Posted Apr 16, 2025 - 23:04 BST

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Apr 16, 2025 - 20:51 BST

Identified

The issue has been identified and a fix is being implemented.
Posted Apr 16, 2025 - 20:31 BST

Investigating

We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Posted Apr 16, 2025 - 19:54 BST
This incident affected: ricloud API, ricloud API / iCloud service, and ricloud API / Relay service.