A fix has been implemented and we are monitoring the results.
Posted May 29, 2025 - 17:30 BST
Identified
The issue has been identified and a fix is being implemented.
Posted May 29, 2025 - 17:16 BST
Investigating
We are experiencing a slowdown in our processing infrastructure which is leading to elevated response times. No data or requests are being lost, but we do expect timeouts to occur. We are currently looking into this issue and will update with any progress.
Posted May 29, 2025 - 17:07 BST
This incident affected: ricloud API, ricloud API / iCloud service, and ricloud API / Relay service.